Frequently Asked Questions

Send your journey details through the booking form, by phone or on WhatsApp. The team will review your request, confirm availability and send you a quotation. Your booking is confirmed once you accept the quotation and receive written confirmation.

No. Submitting the form sends an enquiry. Nothing is reserved until the team has confirmed availability and you have received written confirmation of the booking.

Every journey is different. The price depends on the vehicle, distance, timings, waiting and any additional stops, so the team prepares a quotation for each enquiry.

Include the pickup and drop-off addresses, date and time, number of passengers, a description of luggage, any stops, flight details if relevant and whether you need a return journey.

Any deposit, payment and cancellation terms are set out in your quotation, so you can review them before confirming.

Yes. You can call or message us on WhatsApp on +44 7494 643115, or email info@coventgroupttravel.co.uk.

Our fleet includes the Mercedes-Benz S-Class, E-Class and V-Class, a 16-seater minibus, a 24-seater minibus or midi coach, and 32-seater and 37-seater coaches. Other vehicles can be requested on enquiry.

It depends on passenger numbers, luggage and the route. Tell us about your group and the team will recommend a suitable vehicle when preparing your quotation.

Luggage space depends on the vehicle and the type of bags. Describe what your group is carrying and the team will confirm a suitable vehicle.

Yes. Many groups combine vehicles, for example a coach for guests and an executive car for a speaker or couple. Include all requirements in one enquiry.

Yes. Mention your preferred vehicle in your enquiry and the team will confirm whether it is available for your date.

Child seats can be requested. Let us know the age of the children in your enquiry and the team will confirm what can be arranged.

We arrange transfers to and from Heathrow, Gatwick, Stansted, Luton and London City airports. Other airports can be requested on enquiry.

Yes. Please include the flight number, scheduled time and terminal. This helps the team plan the collection and the pickup point.

Heathrow has Terminals 2, 3, 4 and 5, and Gatwick has North and South terminals. Check your airline booking and include the correct terminal in your enquiry.

Meet-and-greet can be requested. Mention it in your enquiry and the team will confirm what can be arranged for your airport and arrival.

Yes. We arrange transfers between hotels and airports, stations, offices and venues. Include the hotel name and address in your enquiry.

Yes. Include both journeys in one enquiry, or let us know a return will be needed and confirm the details later.

Yes. We arrange executive travel, client collections, roadshows and delegate transport for businesses across London.

Yes. Share the locations, timings and expected passenger numbers, and the team will plan a shuttle schedule and suitable vehicles.

Recurring staff shuttles can be discussed. Tell us the route, days, times and passenger numbers and the team will review the requirement.

Yes. The booking form allows you to attach an itinerary file, which is useful for events with multiple journeys or passengers.

If you expect to book regularly, mention this in your enquiry and the team will discuss how ongoing bookings can be handled.