Booking Terms

This page should be reviewed by the business before relying on it.

1. Enquiries are not reservations

Submitting a booking form, calling, emailing or messaging us on WhatsApp sends an enquiry. An enquiry is not a reservation, and no vehicle is held for you until we have confirmed the booking in writing.

2. Quotations

After reviewing your enquiry, we will send a quotation. Each quotation sets out the vehicle, journey details and price, together with any deposit, payment terms, cancellation terms and waiting charges that apply. Quotations are based on the information you provide and are valid for the period stated in the quotation.

3. Confirmation

A booking is confirmed only when we send written confirmation, which may be by email or message, after you have accepted the quotation and met any deposit or payment requirement it specifies. The details in the written confirmation form the basis of the booking.

4. Pricing

Prices are set individually for each journey and are stated in your quotation. If the journey changes after confirmation, for example different addresses, additional stops, extra passengers or a change of time, we may need to revise the price. We will tell you before any change is applied.

5. Deposits and payment

Any deposit required, and the timing and method of payment, will be set out in your quotation and confirmation.

6. Changes

Please tell us about any changes as early as possible. We will try to accommodate changes but cannot guarantee that a different vehicle, date or time will be available. Changes are only agreed once we confirm them in writing.

7. Cancellations

Cancellation terms, including any charges and notice periods, will be set out in each quotation. Please contact us in writing to cancel a booking.

8. Waiting time

Any waiting time included in your booking, and any charges for waiting beyond it, will be set out in your quotation. For airport collections, please provide accurate flight details so that collection times can be planned.

9. Your responsibilities

• Provide accurate journey details, passenger numbers and a fair description of luggage.
• Make sure passengers are ready at the agreed pickup time and place.
• Tell us in advance about any special requirements, such as child seats or accessibility needs, so the team can confirm what can be arranged.
• Ensure passengers behave safely and follow the driver’s reasonable instructions.

We may refuse to carry more passengers or luggage than the vehicle can safely and lawfully take.

10. Journey times

We plan routes and timings carefully, but journey times depend on traffic, weather, road closures and other conditions outside our control. Estimated times are not guaranteed.

11. Lost property

If you leave something in a vehicle, contact us as soon as possible and we will do our best to help.

12. Liability

Nothing in these terms limits liability that cannot be limited by law. Your statutory rights as a consumer are not affected.

13. Contact and governing law

For questions about a booking, contact Covent Group Travel at info@coventgroupttravel.co.uk or on +44 7494 643115. These terms are governed by the law of England and Wales. See also our Terms and Conditions and Privacy Policy.